Terms & Conditions

These terms and conditions apply only to orders placed on this website.

 

Website Registration
Registering with this site is optional – you can complete your purchase without registering with us. Registration enables you to access the account section of our site to update your details, view your order history and status.

Orders
Orders placed online will be confirmed by email. We will contact you if your order will be delayed or cannot be fulfilled.

All prices are displayed in British Pounds (GBP) and are inclusive of VAT at the current rate.

All images are for display purposes only. Colour variations may occur depending on your monitor settings. Due to the nature of letterpress printing some slight colour variations may occur.

All products will remain the property of Pure Colour Limited until payment is made in full.

 

 

Payment & Security

All credit/debit card payments are currently taken by PayPal. You do not need to have a PayPal account to make your payment. We do not store any credit card details in a database and we only use the details you provide us for the purposes set out on this website. We will not pass your details on to any other person/company unless required to do so by law.

To ensure that shopping online is secure, your credit/debit details will be encrypted so as to minimise the risk of your details being accessed by an unauthorised individual as they are sent over the Internet. All information entered into our website is done through a secure section of the site.

We reserve the right to refuse an order where we cannot obtain authorisation for your payment.

 

 

Returns Information

We offer a 14 day money back guarantee on all our products except personalised and bespoke orders. We cannot exchange or accept any returned personalised or bespoke items unless they are of poor quality, damaged, faulty or incorrect.

Personalised items cannot be refunded once the proof has been approved. If you wish to return any items please contact us for returns information. We do not cover any costs involved in returning goods.

 

Personalised Orders

Proofs
We will email you a PDF proof of order for you to approve prior to printing. We allow for 2 rounds of changes or alterations. Any further requests will be charged at £20.00 per round.

We will only proceed to print your order once we have your written approval.

Cancellation
Personalised orders cancelled after a proof has been sent will be eligible for a 50% refund. Personalised orders cancelled after proof approval has been received will not be refunded.

If your order is below our usual high standards or we make any mistakes or errors after proof approval we will offer the option to reprint and replace your order or a offer full refund.

Complaints about personalised orders order must be reported to us in writing within 5 days of receipt of goods.

 

Questions? email us on (info@purecolour.co.uk)